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and Performance Sourcing

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Powered by the GigCXTalent Value Index (GVI)™—bringing transparency and trust to CX procurement 

The Future of Work

About Us

Why Leading Organizations Choose GigCXTalent

GigCXTalent was founded by Daniel Akre with a bold vision: improve the human condition while transforming how customer experience work gets done globally.

After nearly three decades in technology, customer experience, BPO, and distributed workforce models, one reality became impossible to ignore: the traditional workforce model was broken.

Enterprises were trapped in rigid, expensive legacy operating models built for business thrty years ago and that couldn’t scale with modern demand. AI strategies have over-rotated toward automation and transactional while neglecting the human relational experience. And millions of highly skilled people around the world remained locked out of meaningful economic opportunity.

The insight was simple, but powerful: the problem wasn’t execution. The problem was the workforce model itself and how it’s orchestrated.

GigCXTalent was built to solve this.

Today, we help enterprises make smarter, faster, and more informed CX workforce decisions in a world being reshaped by AI and global talent. As legacy outsourcing models struggle to keep pace, GigCXTalent provides a modern alternative that has been valifdated and verified, connecting organizations to distributed, on-demand human expertise augmented by AI to accelerate experiences and drive loyalty.

At the center of this transformation is our GigCXTalent Validation Index (GVI)™ Assessment, a proprietary framework designed to bring clarity, transparency, and confidence to CX procurement. Through the GVI™, organizations can identify and validate best-fit GigCX, AI, BPO, and workforce partners with greater speed, lower risk, and measurable improvements across cost, quality, scalability, and flexibility.

But GigCXTalent is about more than operational efficiency.

We are helping unlock meaningful work for people from all walks of life — including individuals traditionally overlooked by conventional employment models. Across 72+ languages and 23 industries, we enable enterprises to access world-class talent while creating economic mobility and opportunity at global scale.

This is the future of work:
Human + AI, intelligently orchestrated.

We’re not just redefining customer experience.
We’re redefining how the world works.

  • Validated and Verified” Best-In-Class Partners
    Our GigCXTalent Value Index Assessment is a proprietary world class foundational six-sigma process of evaluating our “invitation-only” best in class GigCX, BPO, AI, Staffing partners.
  • Faster Time To Scale
    Deploy global AI / Human CX solutions on-demand from wherever, whenever and however long
  • Proven Performance
    Pre-vetted, real data, no sales claims. Think of this as the RFP rigor before the RFP!
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Our Services

Flexible CX Talent, Outsourcing &
Advisory Services

Buyers of CX

We’re industry professionals who work alongside you and your team to find the best pre-vetted, verified and proven talent and technology solutions.

BPO

GigCXTalent partners with only Best-In-Class GigCX, AI and BPO’s to deliver proven world-class solutions.

The GigCXTalent Value Index (GVI)

Our Advisory is re-introducing integrity back into the buying process. With literally thousands of BPO and AI suppliers, the white noise is defining – We help solve this.

How We Bring Clarity to CX Sourcing

GigCXTalent Value Index (GVI)™

Think of this as the RFP rigor before the RFP! Our proprietary GVI Independently validates and verifies GigCX, BPO, AI, and Staffing providers to ensure they are who they say they are—and deliver what they promise.

Global CX Talent & Technology Sourcing

Access best-in-class GigCX talent, agentic AI, BPO, and staffing partners—on demand and ready to scale.

GigCXTalent Global Peak Index™

The GPI is the industry’s first and only Peak Index that assesses and confirms key attributes of the industries emerging and established GigCX companies – We consider this the “Future-Of-Work

The E.L.A.S.T.I.C. Talent Model

  • Evaluate (validation frameworks through the GVI)
  • Locate (global sourcing strategies)
  • Activate (rapid deployment)
  • Scale (elastic capacity)
  • Track (performance metrics)
  • Integrate (AI + human workflows)
  • Continuously Optimize (measure what matters) 

Experience & Solutions

CX Experience & Solutions

Our 100+ years of combined Customer Experiences both captive and through our strategic partner network bring a Solutions based delivery model that creates better outcomes for Performance, Production and Profitability for our esteemed clients.

Meticulously vetted partners
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Pre-vetted Brand-Ambassadors Globally
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180 Pre-screened World-Class BPO's from over 65 Countries
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Our of industry-Special consulting logged
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72 Languages in 24 Industries serving a Global Community
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of Implementations performed by our Network Partners
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Our Team

Meet Our Executive Team

Daniel Akre

CEO/Founder

Daniel Akre is the founder of GigCXTalent and a long-standing operator in the global Customer Experience industry, with over 25 years of experience spanning CCaaS, SaaS, BPO, AI and distributed workforce models. His career has been shaped by working inside and alongside some of the most recognized organizations in the world developing a practical, ground-level understanding of how CX is delivered, scaled, and often where it breaks. His leadership roles within organizations such as ADP, Dun & Bradstreet, Bank of America, Tokai Financial, Alorica, Teleperformance, LiveXchange, and Omni Interactions have generated over $1bil in revenue, and has supported enterprise brands including General Electric, FTD, UnitedHealthcare, Verizon, T-Mobile, College Board, Riot Games, and Time Warner where he has helped organizations navigate complexity across workforce strategy, global delivery, and technology adoption. Dan realized a consistent pattern emerged: while the CX workforce model was evolving rapidly across GigCX, traditional BPO, AI, and staffing, the way organizations evaluated and sourced these capabilities remained fragmented, opaque, and inconsistent. Daniel created GigCXTalent as a direct response to that gap. Daniel’s work today focuses on bringing structure and clarity to how organizations engage global workforce capacity, introducing a more rigorous, validated and verifiable approach to sourcing across the four pillars. His perspective is grounded not in theory, but in decades of operating experience across both enterprise environments and provider ecosystems. At the core of his work is a broader belief: that access to meaningful work should be more widely available uniquely fitted as a compliment to emerging AI trends. As workforce models become more distributed and technology-enabled, he sees an opportunity to expand access for people regardless of geography or circumstance, aligning business performance with a friendly Human + AI centered future of work. Daniel is also author of the book, The GigCX Manifesto, Human + AI = The Competitive Advantage (Elastic Talent: The Infrastructure Powering Modern Customer Experience)

Gary Killoran

Global Director, Finance & Accounting. Top advisor on growth plans, capital structure, financing and operations.Col Ex

Senior Finance and Operations Officer with exceptional leadership and analytical skills. An accomplished strategist with a strong accounting and analytical foundation. A top advisor on growth plans, capital structure, financing and operations

Shellie Plymale

Global Director, Advisor Impact & Optimization

With over 30 years of experience in contact center operations and technology, I help businesses turn complex challenges into measurable results. As an executive consultant and advisor, I specialize in delivering high-efficiency, high-impact solutions that align contact center strategy, technology, and operations.

Shellie Plymale

Global Director, Advisor Impact & Optimization

With over 30 years of experience in contact center operations and technology, I help businesses turn complex challenges into measurable results. As an executive consultant and advisor, I specialize in delivering high-efficiency, high-impact solutions that align contact center strategy, technology, and operations.

Michael Flodin

CEO and President of private equity backed OneTouch Direct

“Mr. Flodin oversees changes across the enterprise which have resulted in positive Year over Year improvements. His approach has resulted in significant top line growth while driving improvements in EBITDA year over year. 2024 will see continued expansion of both top and bottom lines. Board of Directors and is a member of the SkyView Capital Growth Committee. Former Atento and Sr. Partner @ Accenture

Lance Gruner

Former EVP Global Customer Care, Mastercard | C-Suite Executive / Board Director & Senior Author Advisor | Keynote Speaker | Best Selling

Fractional C-suite executive, board member, and senior advisor with 25+ years of experience driving customer experience (CX), digital transformation, and operations at scale across fintech, travel, hospitality, and financial services. Recognized for leading enterprise-wide Al adoption, embedding operational rigor, and aligning customer strategy with measurable business outcomes.

Judith Platz

Global CX Technology & Transformation Advisor - Chief Customer Officer, Kahuna Labs, Co-Founder CCW Women / Top 25 Women We Admire - Chief Customer Officers of 2025

I’ve spent my career at the intersection of customer experience, innovation, and leadership-transforming how global organizations deliver support. Today, as Chief Customer Officer at SupportLogic, I lead the vision and strategy for a platform that is fundamentally reshaping the face of support.

Jeff Beelman

CX/AI Executive and Evangelist| Certified CCXP, ITIL, HDI, PMP | Total Experience Solutions and Services Architect | Contact Center and Service Desk Expert

Experience Solutions and Services Expert Contact Center Service Desk “Over 30 years of contact center executive level operations management experience. Considerable experience in sponsoring and championing call center technologies such as IVR’s, Workforce Management, Intelligent Call Routing, Call and Screen Recording, Speech and Text Analytics, Knowledge Bases, CRM, Digital Services, and Virtual Assistants. Specialties: Software Implementations, Operations and Budget Management, Contact Center Management, Process Improvement Methodologies

Our Insight

Industry Views, Research & Expert
Commentary

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Your CX Problem Isn’t Execution. It’s the Model.

Legacy delivery is broken. We help you validate and implement the right workforce strategy—powered by AI and global, on-demand talent.

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Have questions?, We have answers! Our Team is here to help you with personalized support and solve problems. Let’s change the world together!

  • Email
    Sandra@gigcxtalent.com
  • Contact us
    916.276.6465
  • Location
    United Stated, Reno, NV

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